News
Manchester Airport named worst in UK with Liverpool ranked number one
The airport has released a statement
Manchester Airport has released a statement after being named the worst in the UK by Which? magazine.
The magazine released a survey asking nearly 4,000 people about their experiences at UK airports over the past 12 months, naming Liverpool John Lennon Airport as being the best.
Which? members were invited to rate the airports across 11 categories, including seating, staff, toilets and queues at check in, bag drop, passport control and security.
Its 3,842 members who took part in the survey answered questions about their experiences from June 2022 – June 2023, which does not factor in the most recent summer holiday period.
But Manchester has hit back at the claims taken from the experiences of people who took the Which? survey. The airport slammed it as ‘deeply flawed’ and ‘misleading’.
However, the survey did acknowledge that the airports which came out best all had the fact that they’re quite small in common.
It said, ‘the six airports with a customer score of 70% or more in the table below all served fewer than five million passengers (compared to Heathrow’s 62 million)’.
Manchester Airport is a major airport covering the North West, with 25 million passengers from the region travelling here each year to jet off to its many destinations.
In a lengthy statement, a Manchester Airport spokesperson said: “Manchester Airport is proud to give the people of the North easy and affordable access to a wide range of global destinations.
“We are committed to providing a great experience to all passengers, and feedback this summer has been really positive, building on the strong Christmas and Easter getaways we delivered.
“Our customer service is driven by investment in our people – we have recruited more than 3,000 colleagues since April 2022 and established a new 100-strong resilience team, trained in a variety of roles so they can respond at short-notice to ensure passengers get a good level of service.
“It is also driven by investment in our facilities, especially the £1.3bn transformation of Terminal 2, through which more than 80% of our passengers will fly by 2025.”
The airport pointed out that the survey did not cover its service over this summer and that only a fraction of its passengers gave a response, as it continued: “We take all customer feedback seriously, but the Which? survey creates a deeply flawed and misleading picture of the service we are providing to our customers this summer.
“The survey is out of date – covering June 2022-June 2023 and not including the majority of this summer season – and is also based on a tiny and unrepresentative sample of the 25 million passengers who travel through Manchester Airport each year.
“Year-by-year the Which? survey becomes less and less relevant as response rates continue to dwindle, with half as many people surveyed this year as were 12 months ago.
“There were only 567 responses relating to Manchester Airport – 0.002% of our annual passenger numbers.”
It added: “As part of our commitment to delivering great customer service, we continually survey passengers. In July and August this year, 93% of those passengers rated their overall satisfaction with the service they received as good, very good or excellent.
“Since April this year, we have welcomed more than 10.4m people through Manchester Airport, who have travelled to more than 180 destinations with nearly 50 different airlines – and 95.6% of them have got through security in under 15 minutes.
“Almost three quarters got through security in under five minutes and 99.8% in under 30 minutes.”
The survey revealed Terminal 1 scored 44% with a number of one and two star ratings, but got three stars for the range of shops it has on offer.
Meanwhile, Terminal 2 scored 50% with no lower than two stars in any category, and managed a good score of four stars for queues at the check in desk. Though it still remained in the bottom five.
But, Terminal 3 scored 38%, receiving a particularly poor customer grade. Its star ratings failed to offer a single redeeming feature, as one customer commented that ‘the whole experience is generally unpleasant’.
Manchester Airport ranked among the worst in the survey for security queues, with an average reported wait time of 28 minutes reported at Terminal 3, 26 minutes at Terminal 2 and 25 minutes at Terminal 1.
Only Birmingham Airport performed worse for this, with an average reported wait time of 29 minutes.
News
Oasis announce huge reunion tour as Liam and Noel Gallagher ‘make peace’
The news we’ve all been waiting for!
After years of will-they-won’t-they speculation, Oasis are officially BACK together for a reunion tour.
The Gallagher brothers have put aside their differences in the name of music, making thousands of fans extremely happy in the process.
The band teased the news on their socials over the weekend, posting a video on Sunday morning with today’s date (Tuesday, August 27th) and the time 8am.
And now shows have been announced for multiple dates in the UK and Ireland, with tickets going live this Saturday, August 31st.
The legendary Mancunian rockers will take to the stage next summer, with gigs in Cardiff, London, Edinburgh, Dublin and, of course, Manchester.
15 years after splitting, the band confirmed they would be back for 14 shows, saying: “The guns have fallen silent. The stars have aligned. The great wait is over. Come see. It will not be televised”.
The gigs will be Oasis’s ‘only shows in Europe next year’, with tickets on sale this Saturday at 8am in Ireland and 9am in the UK.
The Oasis 2025 tour dates in full:
July
4th – Cardiff, Principality Stadium
5th – Cardiff, Principality Stadium
11th – Manchester, Heaton Park
12th – Manchester, Heaton Park
19th – Manchester, Heaton Park
20th – Manchester, Heaton Park
25th – London, Wembley Stadium
26th – London, Wembley Stadium
August
2nd – London, Wembley Stadium
3rd – London, Wembley Stadium
8th – Edinburgh, Scottish Gas Murrayfield Stadium
9th – Edinburgh, Scottish Gas Murrayfield Stadium
16th – Dublin, Croke Park
17th – Dublin, Croke Park
You can grab your tickets HERE.
News
Stagecoach hiring over 100 new bus drivers for Bee Network with £31k salaries
Fancy a career change?
Stagecoach Manchester is hiring over 100 new bus drivers to work from its Oldham depot, following the second phase of the Bee Network launch in March.
You can apply for a range of roles, from positions with no experience required to fully qualified bus drivers.
Successful applicants will receive full training as part of the job, and trainees will get paid to train. Then after only 12 months’ service at Stagecoach, drivers can expect to earn up to £16 per hour, which equates to £31.6K per year, before overtime.
As well as that, drivers that already hold a PCV licence may be eligible to receive a £1,200 joining bonus.
Stagecoach
There’s also a host of other benefits available to all Stagecoach employees, like 28 days paid holiday, generous pension and free Stagecoach bus travel for successful applicants and a companion.
Rob Jones, Managing Director at Stagecoach Manchester said: “Expanding our offering in Oldham means we’ll be investing more in the economy and supporting our local community, as well as strengthening our workforce.
“Whether you’re looking for a career change or you’re a fully qualified, experienced bus driver, there’s a role for everyone here in Oldham.
“We’re looking for personable and dedicated drivers who are ready to help us build on the success of the Bee Network and connect the people of Oldham and Greater Manchester with the places and people that are important to them.”
Stagecoach
Phil Cornwall, bus driver at Stagecoach Manchester, said: “I’ve been a driver at Stagecoach for 25 years and I couldn’t recommend it more.
“From the perks to the people to the passengers, it really is a great place to work.”
To apply, head to the Stagecoach website HERE.
Two men have now been charged with murder, following the discovery of a human torso in Kersal Dale.
As well as that, more suspected human remains were also discovered this morning, Monday April 29th, in an alleyway close to the railway lines off Worsley Road, Eccles.
This follows earlier discoveries of human remains over the past three weeks, at Kersal Dale, Blackleach Reservoir and Colliery Wood, all in Salford.
Greater Manchester Police
Michal Jaroslaw Polchowski (25/04/1956) and Marcin Majerkiewicz (10/04/1982) both of Worsley Road, Eccles, have been charged with murder.
They are set to appear at Tameside Magistrates Court this afternoon.
While formal identification is still ongoing, the remains found at Kersal Dale are believed to be of a local man in his 60s. The remains found at the other three locations are still to be tested, but police are confident they belong to the same victim.
ACC Sarah Jackson said: “We have had large numbers of officers, staff and specialists working diligently on this investigation over the last three weeks. It has been very much a large, collective effort, with the victim and family at the heart of it from the outset.
“We have specially trained officers deployed to support the family as they come to terms with this tragic news. They are aware of this morning’s further discovery and will continue to be kept up to date with how we are progressing.
“Despite the charges brought today, our work is far from over.
“The scenes we already have established in Bury and Salford will remain in place for much of this week whilst our searches and enquiries continue. Local officers will continue to patrol the impacted areas to provide reassurance.
“We will continue following every line of enquiry to recover and reunite the victim with his family, bringing a dignified end to this terrible scenario.
“I’d like to thank the communities of Salford and beyond for their cooperation throughout this investigation. I know this incident has come as a shock, and the support we’ve had from those in the area is very much appreciated.”
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