Passengers describe ‘chaos’ and missed flights as Manchester Airport hit by power cut

‘Chaotic’ scenes have been described as Manchester Airport has been hit by a power cut today.

Passengers have described ‘chaotic’ scenes at Manchester Airport today as they stood and watched their ‘flights take off without them’ after a power outage caused disruption.

The power cut — due to a fault at an external substation— hit Terminal 3 just before 8am this morning (Wednesday May 24th). It caused issues with check-in and boarding, leaving passengers ‘stranded’ and stuck in tail-back queues.

As reported in The Manchester Evening News, a number of passengers missed their flights due to delays and said ‘planes took off without them’.

One passenger said she got to the airport at 7am — three hours before her 10am Ryanair flight to Tenerife, but missed it as she was stuck trying to check-in her luggage.

Megan tweeted: “@askryanair @Ryanair @manairport @MENnewsdesk supposed to fly to Tenerife at 10am. Got here at 7am & waited for desk to open.

“Power cut at airport so stuck trying to check luggage in. Plane has gone. What are we supposed to do? Nobody has come to advise us. It’s my birthday today!”

Other passengers also tweeted about the disruption, as Tom McKenna said: “Absolute chaos down at @manairport just seen my Ryanair flight fly over my head as I’m queuing outside terminal 3. Utter disgrace…should be ashamed of themselves.”

Laura Marie tweeted: “Stood at T3 bag check in since 7:30am, hundreds of people stranded, no-one in charge letting us know what is going on, flight has already left @Ryanair can someone actually help please?”

She then added: “@Ryanair have told us no more flights today and we have to come back tomorrow. We have had to book new flights and a hotel which comes at additional expense we should not have to pay.

“I fully appreciate this is not anyone’s fault but some communication would help.”

Kate Vaudrey said: “Absolute shambles this morning. None of the ground staff were prioritising check in based on flight times.

“Only 2 members of staff available for baggage drop off. 80 passengers missed our Ryanair flight this morning.”

In the latest update, the airport said some passengers may be facing longer waiting times but that staff were doing everything they could to ease the disruption.

The airport apologised for the inconvenience caused by the power outage — which was due to a fault at an external substation and has since been resolved.

The latest update posted on the official Manchester Airport Twitter account said: “The power outage that affected Terminal 3 shortly before 8am has been resolved and we are working to return services to normal.

“We are aware this means some passengers are facing longer waiting times than usual as our airlines recover their check-in processes and we apologise for any inconvenience. Passengers are advised to check with their airline for the most up-to-date flight information.”

Ryanair said the issue ‘was entirely beyond’ the airline’s control as they also apologised for disruption.

In a statement, a Ryanair spokesperson said: “Due to a power outage at Manchester Airport, which was entirely beyond Ryanair’s control, some passengers missed their flights from Manchester Airport this morning (24 May).

“Where possible, we have re-accommodated affected passengers on alternative Ryanair flights departing later today and where alternative flights are not available today, we advise passengers to contact our Customer Service Team.

“We sincerely apologise to affected passengers for any inconvenience caused as a result of this power outage at Manchester Airport, which was entirely beyond Ryanair’s control.”

The airport later said power had been restored and they were working ‘to return services to normal and minimise disruption’.