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Tesco customers urged to check bank accounts after thousands are charged double
The problem is nation-wide
A technical error has left Tesco customers across the UK being charged twice.
Tens of thousands of Tesco customers are being told to check their bank statements after the supermarket revealed a ‘technical error’ has resulted in many shoppers being charged twice.
The glitch triggered a wave of overpayments on in-store purchases in the past week and the supermarket is now working to reverse the transactions.
A spokesperson said the supermarket is aiming to refund all customers who have been charged twice within 24-hours. However, if you have been charged twice, the ‘pending’ amount could take up to five working days to show up on your account.
In most cases, the customers said they discovered the issue by chance when the card machine prompted the customer to ‘try again’.
Tesco wrote on Twitter: “We’re aware of an issue with some payments not initially going through. Rest assured only one payment was taken and any reserved funds will drop off in the next couple of days. Sorry for any inconvenience caused.”
Tesco confirmed the problem is UK-wide and covers charges made in Express, Extra, Metro, fuel stations and superstores – but not every shop was impacted.
A Tesco spokesperson said: “Due to a technical error some customer card payments have been authorised more than once.
“We’re sorry for any inconvenience this may have caused, and we want to reassure affected customers that they will only pay for their purchases once and any duplicate transactions will be reversed.”
The issue has not yet been resolved, so keep an eye on your bank statements and hold onto any receipts from Tesco in case you need to make a claim.
You can also claim back any extra charges you incur such as overdraft fees as a result of the error.
All customers are being contacted directly by Tesco, however, this could take weeks so it might be worth raising the enquiry with your local store yourself.
If you are concerned you may have been charged twice, speak to an in-store customer service staff.