Manchester Airport is hiring for a number of job vacancies as bosses push for a ‘major’ recruitment drive amid the ongoing delays.

Throughout the last few weeks, travellers have been reporting huge queues and chaotic scenes as the airport struggles with a combination of staff shortages and increased passenger numbers. 

Before stepping down from her role earlier this week, the airport’s former managing director Karen Smart apologised to all passengers who had experienced disruption to their journeys, before saying that getting back to full strength will ‘take time’.

She said: “We want to be clear with our customers that getting back to full strength is going to take time and there will unfortunately be periods over the next few weeks when it will take longer to get through the airport than it should.”

In response to the chaos, which has sent its reputation ‘nosediving‘, the airport is now on a ‘major’ recruitment drive to employ staff to help with the influx of passengers.

Over on the Manchester Airport Group jobs site, there are a variety of roles on offer, including drivers, traffic marshalls, security operatives and a number of managerial positions, all with competitive salaries. 

Here are some of the roles you can apply for now: 

Security Ambassador 

A Security Ambassador is responsible for passengers’ movements through the security area. According to the airport, they are ‘the heart and foundation of the security team’. 

Role responsibilities include:

• Hosting the entrance to security search areas, effectively preparing passengers for presentation at the boarding card readers and x-rays.
• Assisting passengers in loading their trays.
• Managing numerous queues in and around the central search areas and prioritising any passengers whose flights may be departing within a short period of time.
• Ensuring that flow remains compliant with security regulation.
• Providing professional, timely and accurate information to passengers.

While a one-week training course will be provided, the successful candidate must have experience in a face-to-face customer service role, as well as a ‘sky-high personal presentation and a can-do attitude’. 

The role pays £10.53 per hour, which includes 22.5% shift allowance. Apply here.

Manchester Airport

Security Performance Coordinator

A Security Performance Coordinator is responsible for ‘the coordination, analysis and distribution of management information extracted from multiple operational security systems to enable and facilitate decision making, compliance and people management’.

Role responsibilities include: 

• Tracking and analysing security performance with reports from security systems.
• Managing employee information changes including links with other affected systems.
• Administration of setup and utilisation of security system.
• Collection and analysis reporting of historical security performance statistics.
• Working with training to coordinate mandatory training for existing colleagues.

Security performance coordinators will work forty hours a week, predominantly Monday to Friday, and will earn a salary between £22,000 – £24,000 depending on experience. Apply here.

Hold Baggage Screening Agent 

Manchester Airport is on the look out for part time Hold Baggage Screening Agents who will be responsible for scanning passengers’ carry-on luggage and identifying any prohibited items or possible threats.

Role responsibilities include:

• Analysing x-ray images and possible threats using approved equipment at various locations across the airport site.
• Following the Hold Baggage Screening operating protocol/procedures including performing daily/weekly testing of all HBS x-ray equipment.
• Remaining alert and vigilant to activity on the airport and periphery to ensure risks are minimised through prompt action and reporting to Team Leaders.
• Carry out security functions as part of the wider MAG network.

The successful candidate won’t need to have previous experience in a security role as training will be provided. This is a part-time role requiring twenty-five hours of work a week, with shifts lasting between eight and twelve hours and start from 3am. The job pays £10.72 an hour. Apply here.

Manchester Airport

Traffic Marshall

A Traffic Marshall at Manchester Airport is responsible for providing customer assistance to users of the Terminal forecourt areas and car parks, as well as black cab users.

Responsibilities include:

• Maintain a continuous flow from all traffic dropping off to buses and taxis.
• Ensure proper control and safe access for the general public, staff and service partners of the airport.
• Assist all customers with any general enquiries and provide excellent customer service when required.
• Patrol pre-determined areas of the airport assisting/addressing problems that could halt or disrupt the flow of traffic.
• Report and advise GMP and Landside Managers of issues that could have a detrimental impact on the safety and security of the airport.

Experience in a similar role would be advantageous but is not compulsory. A full clean driving license is required. The successful candidate will receive a salary of £19,886.94 plus 17.5% shift allowance. Apply here.

Meet and Greet Driver

Manchester Airport’s Meet and Greet Drivers help with the movement of up to 4,000 customer cars per day to storage locations holding up 16,000 cars across the site. 

Responsibilities include: 

• The movement and parking of a range of vehicles.
• Checking and recording of any damage.
• Ensuring the correct storage location of the vehicle.
• Greeting customers, checking booking info, providing assistance and directions for parking location.
• Ensuring customers park suitably to maximise storage capacity.

Successful candidates will be careful and experienced drivers with over two years of driving experience with no more than three penalty points on their licence.

The role requires thirty hours per week, with shifts working on a five-days-on three-days-off basis. Apply here.

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Customer Transport Manager

The Customer Transport Manager is responsible for the ‘day to day operational management of the land side and airside Customer Transport operation’. 

Responsibilities include: 

• Efficient and effective management of the day-to-day operations of land side and air side bussing.
• Delivery of a service driving continual improvement in NPS scores and enhancing our reputation with passengers and stakeholders.
• Leadership of a team of drivers, ensuring that the team perform well and feel engaged and included, via coaching, one to ones, performance management and welfare support.
• Delivery of health and safety plans and processes, ensuring that the team are compliant.
• Use of KPIs and data to drive efficiency in the operation, making on the spot decisions and changes to the operation where needed and seeking solutions to trends and longer-term issues.

This role will involve both day shifts and night shifts, which will operate on a five-days-on three-days-off basis. 

A full clean UK Driving Licence is required. The role will pay a salary of £28,992 plus 17.5% shift allowance. Apply here.

Customer Service Ambassador 

Manchester Airport is on the hunt for Customer Service Ambassadors who will ‘provide professional, timely and accurate information to see guests have a great start to their journey’.

Responsibilities include: 

• Ensuring service levels are achieved and maintained for all aspects of guest experience, including check-in, security and immigration.
• Providing information to all terminal/airport users via various channels including, face to face, radio, e-mail, tannoy or telephone.
• Proactively responding to customer feedback and problem situations.
• Answering enquiries and inputting flight information via Airport Systems.
• Attending any accidents occurring within the Terminals and accurately reporting, investigating and making any recommendations.

The successful candidate will need previous experience in a similar customer service operational role and must be able to work varied shift patterns including nights.

The role pays £24,085.19 including a 17.5% shift allowance. Apply here.

Manchester Airport

Car Park Team Manager

Manchester Airport is looking for an experienced manager to join its Car Parks Team. Responsibilities include:

• Leadership of a team of car park colleagues.
• Monitoring of car parks performance daily.
• Reviewing, auditing and updating standard operating procedures to maximise operational efficiency.
• Ensuring any operational changes are well communicated and thoroughly understood and complied with.

The successful candidate will need to have proven experience of leading and managing large teams in a service delivery environment.

A typical shift pattern for a Car Park Team Manager is four working days followed by four rest days on a 24/7 rota. Shifts last twenty-four hours with an average working week of forty-two hours.

Apply here.

You can see all the current job vacancies at Manchester Airport over on its website.