Manchester Airport issues update as passengers stuck in long queues again this morning

Manchester Airport has issued an update as passengers continue to experience lengthy queues and delays.

Throughout the last few months, the airport has been plagued by severe wait times and delays, something bosses put down to a combination of staff shortages and increased passenger demand. 

And more recently, individual airlines’ have fallen victim to huge queues at their check-in desks and baggage drop-offs, with passengers being forced to wait for hours and, in some instances, miss their flights altogether. 

And now, as passengers once again reported disruption this morning, Manchester Airport bosses have issued an update for anyone planning on travelling in the coming weeks. 

In a social media post, airport bosses stressed that they are ‘aware of challenges being faced by a number of airlines and handling agents’.

The statement continued: “Airlines and their ground handlers are responsible for their own check-in and baggage handling services. Passengers are advised to direct any questions or concerns about these issues, or anything relating to their flight, to their airline, who will be best placed to respond.

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“However, this is not the experience we want passengers to have at Manchester Airport, and we are sorry to hear customers have faced disruption.”

The airport went on to say they are in contact with the senior management teams of the affected airlines, and are working to understand the cause of the problems and how best to find a solution.

They continued: “Our colleagues are on hand in the terminal to provide assistance to customers and we are working hard to ensure security waiting times are as quick as possible.

“It remains our advice that passengers should arrive three hours before their flight and to be as prepared as they can be for their journey through the airport.”

Last month, the airport’s managing director Karen Smart stepped down as a result of the lengthy queues and delays.

Smart – who had been with the business for eight years but took on the senior role during the pandemic – formally stepped down on the same day political leaders and unions met with airport bosses to discuss the ‘concerning’ situation.