Shoppers left ‘fuming’ after Poundland’s festive till message publicly ‘humiliates’ them

Poundland’s festive till alerts have been dubbed ‘humiliating’ by some customers.

Not everybody is impressed with new till alert at Poundland that put a festive twist on the automated voice.

Santa replaces the normal voice at the self-serve tills this Christmas, however one shopper was left mortified after her card was rejected and Santa started singing. 

A video of the festive alert has gone viral with many criticising it as Father Christmas can be heard warning: “Card not accepted, is it on the naughty list?

“Because I’m checking it twice, I’m going to find out who’s naughty or nice,” before singing: “Santa Claus is coming to town.”

One woman complained on Twitter writing: “Your tills are incredibly embarrassing!! Shouting out my card was declined over and over. How discreet for your customers. Not.

“All because I needed to transfer my money to the correct account, the whole shop thought I couldn’t purchase.

“Not happy one bit. Merry Xmas.”

A video has been shared on TikTok racking up over 150,000 veiws. The caption read: “So guys, I accidentally used the wrong card so it got declined – listen to this self checkout machine.

“OMG I’m absolutely screaminggggggg.

“Narrrh, I’m actually emailing Poundland HR, how f****** embarrassing.”

A person replied saying: “This happened to me yesterday! The most embarrassing thing ever.”

A fed up employee replied: “I work at Poundland and this haunts me.”

On Twitter, one man tweeted: “Bizarrely, Poundland has turned its self-service till voice into Santa.

“Just stood behind a queue of people buying binbags, cotton buds, weedkiller with Santa joyfully proclaiming, ‘Ho ho ho, make sure you get those wrapped nicely for Christmas!’ every time.”

A second added: “Shopping in @Poundland and hearing Santa’s voice on the self serve tills was the cheer up I didn’t know I needed today.”

A Poundland spokesman told The Mirror: “Santa took time out of his very busy schedule to do this. How can anyone be a grinch about Santa?

“Our seasonal checkout voices from Elvis to Yoda are part of what makes Poundland, Poundland. We haven’t lost our sense of humour despite this being an unusual year.”